Frequently Asked Questions

Operator Manuals
Programming remotes(s), keypad or Homelink
Photo eyes out of alignment
Adjusting force
Adjusting travel/limits
Broken Spring
Power outage/emergency release
Emergency service
Safety, Care & Maintenance

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Operator Manuals

http://www.liftmaster.com/consumerweb/service/manuals


Programming remote(s) or Keypad

Programming Remote or Keypad

Homelink

http://www.homelink.com/home/global.taf

Please refer to your owner’s manual for additional information or contact us to set up a service call if necessary.


Photo eyes out of alignment

Typically, if the door starts down then reverses, either the photo eyes are out of alignment or there is something blocking their view of one another.  Check each sensor for a steady glowing indicator light. If both indicator lights are on, or if one indicator light is flickering, the sensors may be slightly misaligned or obstructed. When the beam is blocked, the indicator light on one of the two sensors will temporarily go out. Clear any obstruction from between the safety sensors. (ie leaves, trash, cobwebs or dirt on the lens of the sensor). Adjust the sensor until the green indicator light is bright and steady.  Or if an indicator light is out on one or both sensors, check for a possible loose or shorted wire.

Until the problem is resolved, the operator will override this safety feature by applying constant pressure to the wall button in order to close the door.  This will not interfere with opening the door.

Please refer to your owner’s manual for additional information or contact us to set up a service call if necessary.

 


Adjusting Force

The force adjustments control the pressure used to open and close the door. A new garage door opener from the factory is set to the lowest possible force adjustment. If you have a properly-balanced door, the forces required to open and close the door should be minimal. 

The force adjustments are labeled with an arrow indicating open or close and numbered 1 to 9, with one being the lowest force and nine the highest. Please remember that too much force will interfere with the proper operation of the safety reversal system.  Do not increase the force beyond the minimum amount required to close the door.  Make these adjustments with caution, there may be other factors preventing your door from not working properly.  Do not use the force adjustments to compensate for a sticking, binding, or unbalanced garage door.

Please refer to your owner’s manual for additional information or contact us to set up a service call if necessary.

 


 

Adjusting travel/limits

The limit adjustments control how far the door travels up and down when it is connected to the operator.  These controls are either on the side or end panel of your garage door opener.  Increasing the down travel allows the motor to run longer, moving the trolley farther down the rail, and consequently lowering the door onto the floor. Decreasing the down acts in reverse. The more you decrease, the less time the motor runs, therefore stopping the trolley and the door before it completely closes.

This same principle applies to the up travel adjustment.  One complete turn of the adjustment screw is equivalent to approximately 2 inches of travel and turning the adjustment screw the direction of the arrow always increases travel.  Turning it the opposite of the arrow decreases travel.

 

Please refer to your owner’s manual for additional information or contact us to set up a service call if necessary.


Broken Spring

If your door does not operate or is operating very slowly and with much difficulty, you may have a broken spring.  You can visually inspect your spring to see if it is broken.  A torsion spring is typically mounted above the front of the door.  There will be a visible break in the spring.  An extension spring is mounted along the sides of the door track.  There will also be a visible break in the spring. 

Regardless of which type of spring you have, we do not recommend you attempt to service your own spring system without the proper tools or training required to do so. 

Please contact us to set up a service call.


Power outage/emergency release

Every operator has an emergency release to allow manual operation in the event of a power outage or operator failure.  Refer to your user manual on how to disengage and reengage your model.

Open Door Manually

Please refer to your owner’s manual for additional information or contact us to set up a service call if necessary.


Emergency Service

Nofziger Door Sales offers emergency after-hours service calls.  Emergency service rates - service call and hourly rates are 2x regular rates and payable via check or credit card at time of service.  Please call the regular office number and the message will contain the mobile number of the emergency service tech.


Safety, Care & Maintenance

http://www.doors.org/AM/Template.cfm?Section=Consumer_Literature&CONTENTID=2427&TEMPLATE=/CM/ContentDisplay.cfm

 

 
 
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